Quality Assurance & Quality Control
To ensure quality control in production process and product quality, PT. ICA synchronize the implementation of continuous control through SAP system, with scope of controlling starting from raw material until finished product, based on production process requirement and finished product requirement as determined by Customers.
PT. ICA’s Laboratory has been proven and trusted by offtakers and customers in conducting analysis accurately and precisely using high technology of analysis instrumentation and able to publish COA independently. Off course this achievement is supported by competent human resource who has capability to perform analytical work as well as maintain analysis instrumentation routinely.
In response to customer complaints and requests, PT. ICA continuously carry out corrective development intensively and comprehensively for the quality of product through a program called Quality Program. Based on customer satisfaction survey conducted at the end of 2016, PT ICA obtained positive response from offtakers.
In September 2016, PT ICA was able to accomplish the next step of ISO 9001-2008 implementation, which is Surveillance Audit ISO 9001-2008 where PT. ICA successfully maintains its certification of ISO 9001-2008 by TUV Rheinland. This achievement can increase customer trusts on the quality of product of PT. ICA.